Frequently Asked Questions
Welcome to Antique! We’re here to help. If you have a question that isn’t answered below, please feel free to reach out to us at contact@antiquejewellery.co.in.
What is your jewellery made of?
All our jewellery at Antique is crafted from high-quality 925 Sterling Silver. This means each piece contains 92.5% pure silver, combined with 7.5% other alloys to provide durability and strength, ensuring your jewellery lasts.
How do I know it's real 925 Sterling Silver?
We take pride in our quality. All our sterling silver pieces are hallmarked with a “925” or “Sterling” stamp, which is your guarantee of purity and authenticity.
Will my silver jewellery tarnish?
Tarnish is a natural process for sterling silver when it’s exposed to air, humidity, and chemicals (like perfume or lotion). The good news is, it’s not permanent! With proper care, you can prevent and remove tarnish.
How do I care for my silver jewellery from Antique?
To keep your silver shining, we recommend the following:
- Store it properly: Keep your jewellery in an airtight container or a tarnish-resistant pouch when you’re not wearing it.
- Avoid chemicals: Put your jewellery on last, after applying perfumes, lotions, and hairspray.
- Remove before water: Don’t wear your silver jewellery while swimming, showering, or washing dishes.
- Clean it gently: Regularly wipe your jewellery with a soft, silver-polishing cloth (not a regular towel, which can be abrasive).
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Shipping & Delivery
- Processing Time: Orders are typically processed and dispatched within [e.g., 1-2] business days.
- Shipping Time: Once dispatched, domestic orders usually arrive within [e.g., 3-7] business days. You will receive a tracking number to follow your package.
Once your order has been shipped, you will receive an email with your tracking number and a link to the courier’s website.
Returns & Exchanges
We want you to love your jewellery! We offer a 7-day return policy for items that are in their original, unworn condition and packaging.
Please note: For hygiene reasons, earrings are often not eligible for return. Please connect at sales@antiquejewellery.co.in for details.
We are so sorry if this happens! Please contact us at sales@antiquejewellery.co.in within 48 hours of receiving your order. Include your order number and photos of the damaged item so we can resolve this for you. immediately.
